FOR IMMEDIATE RELEASE
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DOUBLETREE GUEST SUITES NAPLES RECEIVES
THREE TOP HOTEL PERFORMANCE AWARDS
FROM HILTON HOTELS CORPORATION
NAPLES, Fla., March #, 2007 – The Doubletree Guest Suites Naples is proud to announce that they were recently honored with the top three annual hotel performance awards awarded by Hilton Hotels Corporation. The hotel received the “Connie” Award, the Doubletree Pride Award and Excellence in Hospitality Award for outstanding performance and leadership within the Doubletree brand in 2006.
Jennifer Robbins, general manager of the Doubletree Guest Suites Naples was presented with the awards during the Doubletree General Managers Conference recently held in Scottsdale, Arizona in early March. The DoubleTree Guest Suites Naples is a six-time recipient of the DoubleTree Pride award and a five-time recipient if the “Connie” Award in it’s six years of operation, and the inaugural recipient of the Excellence in Hospitality Award.
“The three awards presented to our incredible team at the Doubletree Guest Suites Naples represents the continued pledge to unparalleled service and satisfaction that we strive to provide our guests each and every day,” said Robbins. "I am so proud of the achievements our team accomplished in 2006 and look forward to empowering our employees to deliver the promise of warmth, caring and appreciation for our guests even further in 2007."
Finalists for the Connie Award and Doubletree Pride Award are determined by a composite score of two key components of the Doubletree Balanced Scorecard rating system: a Brand Consistency Index (a measurement of Physical Condition, Cleanliness, and compliance with Brand Standards) Guest Loyalty Scores (a combination of three scores from the Doubletree Satisfaction and Loyalty Tracking Report) and the Brand Promise Scorecard (a rating system of 12 key performance service indicators by the brand). Doubletree Pride Awards were presented to hotels with the top ten scores. Named in honor of company founder Conrad Hilton, the “Connie” Award is presented to the top performing hotel across the brand’s 175 hotels across North America. The Hospitality Award of Excellence is presented to the hotel with the highest aggregate guest loyalty scores, specific to seven key hospitality and service measurements.
“Whether it is surprising a guest with a simple, helpful gesture or creating a wide-reaching program that brings together members of our community with team members at our hotels, we are truly proud of the multitude of resources and talents our Doubletree hotel team members provide each and every day,” said Dave Horton, senior vice president -- brand management for Doubletree. “We are proud to present the Doubletree Hotel Performance Awards Program to acknowledge hotels like the Doubletree Guest Suites Naples that have embraced a daily commitment to deliver an outstanding hotel experience as well as make a difference in the lives of others.”
Nestled on a lush, tropical peninsula overlooking the Cocohatchee River and Wildlife Preserve, the award-winning Doubletree Guest Suites Naples invites leisure and business guests to Southwest Florida with casual elegance and a relaxed, friendly and professional community gathering place. Inspired by the Mediterranean architecture commonly found along the beaches of Italy, this all-suite hotel offers two meeting rooms with nearly 2,500 square feet of flexible meeting space with a capacity of up to 130, complimentary high speed internet access and two full-service restaurants, including Charlie Chiang’s Asian Bistro.
The Doubletree Guest Suites Naples is located at 12200 Tamiami Trail North, Naples, Florida, just 2.5 miles from beautiful white-sand Gulf beaches, 5 miles from downtown Naples and 30 miles from Southwest Florida International Airport. For more information or reservations, call the hotel directly at 239-593-8733; or visit our website at www.doubletreenaples.com.
